Privacy Policy
This Privacy Policy describes how Carvia Technologies (“we”, “our”, or “us”) collects, uses, and protects the personal information you provide when interacting with our services, including through WhatsApp and Facebook Business tools.
1. Information We Collect
We may collect the following information:
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Contact Information: Your name, phone number, email address.
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Messages: Content of messages you send to us via WhatsApp.
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Usage Data: How you interact with our WhatsApp messages or Facebook page.
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Device Information: Device type, OS, IP address, and similar technical details.
2. How We Use Your Information
We use your information for the following purposes:
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To respond to your inquiries or support requests.
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To send you updates, confirmations, or promotional messages (where permitted).
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To improve our customer service and user experience.
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To comply with legal obligations.
3. Sharing of Information
We do not sell or rent your personal data. We may share your information with:
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Service providers: e.g., cloud platforms, message delivery systems (like WhatsApp Cloud API).
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Facebook and WhatsApp: As part of providing the messaging functionality through their platform.
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Legal Authorities: If required by law or to protect our rights.
4. Your Rights and Choices
You have the right to:
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Access, correct, or delete your data.
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Opt out of promotional communications at any time.
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Withdraw consent for data processing where applicable.
You may exercise these rights by contacting us (see Section 7).
5. Data Retention
We retain your personal data only as long as necessary for the purposes described in this Policy or as required by law.
6. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
info at the rate carvia.tech